Privacy Policy

Privacy Policy

Diamond Deals Factory (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of personal information:

  • Name, address, and contact details
  • Email address and phone number
  • Payment information (processed securely through third-party providers)
  • Order history and purchase details
  • Device information, IP address, and browsing behaviour on our website
  • Any information submitted via forms, live chat, or customer service enquiries

How We Use Your Information

Your information may be used for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and responding to enquiries
  • Improving the functionality and performance of our website
  • Sending order updates, confirmations, and essential notifications
  • Marketing communications (only with your consent)
  • Fraud prevention and security monitoring

How We Protect Your Information

Your personal information is stored securely using industry-standard encryption and security protocols. Payment information is never stored directly on our servers and is processed through trusted third-party payment gateways that comply with PCI-DSS standards.

We restrict access to your information to authorised personnel only and implement measures to prevent unauthorised use, disclosure, modification, or destruction of data.

Sharing Your Information

We do not sell or trade your personal information. However, we may share it with trusted third parties necessary to operate our business, including:

  • Payment processors
  • Delivery and courier services
  • Fraud prevention and security partners
  • Email marketing providers (with consent)
  • Website analytics and technical support services

These partners are required to keep your information confidential and use it only for the purposes we specify.

Cookies & Tracking Technology

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website performance, and tailor marketing content. You may disable cookies through your browser settings, although some features of the site may not function correctly without them.

Marketing Communications

You may choose to receive updates, promotions, or newsletters from us by subscribing voluntarily. You can unsubscribe at any time using the link found in our emails or by contacting our support team.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request the deletion of your data where legally permissible
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact our customer care team using the details below.

Data Retention

We retain your personal information only as long as required to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will always be available on this page with the revised effective date.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Email: support@diamonddealsfactory.com
Business Hours: Monday–Friday, 9am–5pm AEST