Terms & Conditions
Terms & Conditions
Welcome to Diamond Deals Factory. By accessing, browsing, or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before continuing to use our site.
Use of Our Website
You may use this website for lawful purposes only. You agree not to interfere with or disrupt the functionality of the site, servers, or networks connected to the service.
Product Information & Accuracy
We aim to ensure that all product descriptions, images, and specifications displayed on our website are accurate and up to date. As many of our items are handcrafted, slight variations may occur. Colours shown online may appear differently depending on your device display.
Diamond grading, carat weights, and certifications are provided based on supplier and laboratory assessments. We guarantee authenticity of all metals and gemstones sold by Diamond Deals Factory.
Pricing & Payment
All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to update prices at any time without prior notice.
Accepted payment methods include major credit cards, debit cards, and secure online payment platforms available at checkout.
Order Confirmation & Cancellation
Once an order is placed, you will receive an email confirmation. We reserve the right to cancel an order if the item is out of stock, pricing is incorrect, or fraud is suspected.
If you wish to cancel an order, please contact our support team immediately. Orders that have already been processed or shipped cannot be cancelled.
Shipping & Delivery
Delivery times are estimates only and may vary based on location or courier delays. Diamond Deals Factory is not liable for delays caused by external factors such as postal backlogs, customs checks, or adverse weather.
For full details, please refer to our Delivery Policy.
Returns & Refunds
Eligible items may be returned within the specified timeframe according to our Returns & Refunds Policy. Custom, engraved, and personalised jewellery cannot be returned unless faulty.
Warranty
All jewellery purchased from Diamond Deals Factory comes with a workmanship warranty. Coverage does not include damage due to excessive wear, misuse, or unauthorised repairs.
Intellectual Property
All images, designs, logos, branding, text, and product listings on this website are the property of Diamond Deals Factory. They may not be copied, reproduced, or distributed without written permission.
Liability
Diamond Deals Factory is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the item in question.
Privacy & Data Security
We respect your privacy and handle all personal information in accordance with Australian privacy laws. By using our website, you consent to our data handling practices outlined in our Privacy Policy.
Changes to Terms
These Terms & Conditions may be updated periodically. Continued use of our website constitutes acceptance of any revised terms.
Contact Us
For any questions about our Terms & Conditions, please contact us:
Email: support@diamonddealsfactory.com
Business Hours: Monday–Friday, 9am–5pm AEST